Greenlight Ride is a professional, non-emergency medical transportation provider committed to delivering safe, reliable, and compassionate service to every rider. As a Customer Service Representative (Trip Coordinator), you will serve as the first point of contact for clients—making a lasting impression by ensuring each interaction reflects our commitment to care, timeliness, and professionalism.

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If you’re someone who thrives on helping others and can communicate clearly, calmly, and efficiently in a fast-paced environment, we’d love to welcome you to our growing team.

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Key Responsibilities

Trip Booking & Coordination

• Handle incoming calls to schedule non-emergency medical transportation services with accuracy and care.

• Enter client information into scheduling systems, including pick-up/drop-off locations, appointment times, and special needs or requests.

Confirm ETAs & Manage Availability

• Provide clients with accurate estimated arrival times (ETAs) and confirm availability of transportation in real-time.

• Proactively communicate any delays or scheduling adjustments.

Client Support & Service

• Deliver exceptional customer service by answering inquiries, resolving concerns, and offering assistance with empathy and professionalism.

• Address special accommodations and ensure every client feels safe, heard, and respected.

Payment & Insurance Processing

• Process client payments and verify insurance coverage where applicable.

• Ensure transactions are accurately documented and compliant with billing procedures.

Documentation & Data Accuracy

• Maintain detailed client records, trip logs, and communications in company systems for clarity and follow-up.

• Uphold confidentiality and ensure compliance with company and regulatory standards.

Problem Solving & Resolution

• Respond to and resolve service-related concerns promptly, always prioritizing the client’s comfort and peace of mind.

• Collaborate across teams to find solutions and prevent future issues.

Team Communication

• Coordinate closely with dispatchers and drivers to support seamless service delivery.

• Relay schedule updates or changes clearly to ensure all team members are aligned.

Policy Adherence

• Follow all Greenlight Ride policies and procedures to uphold safety, professionalism, and consistent client satisfaction.

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What We’re Looking For

• High school diploma or equivalent required

• 1+ years of experience in a customer service, call center, or scheduling role (healthcare or transportation industry preferred)

• Excellent communication and interpersonal skills

• Strong attention to detail and time management

• Ability to multi-task in a fast-paced environment with professionalism

• Computer proficiency (Microsoft Office, scheduling systems, and CRM tools)

• Bilingual candidates encouraged to apply

• Reliability, punctuality, and a strong sense of responsibility

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Physical Requirements

• Ability to sit at a computer for extended periods

• Ability to communicate clearly via phone and email

Why Join Greenlight Ride: At Greenlight Ride, we are committed to providing accessible, reliable, and compassionate transportation services. As a member of our team, you will be part of a growing company that values diversity, professionalism, and dedication. We offer competitive compensation, ongoing training opportunities, and a supportive work environment where your contributions are recognized and appreciated.

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Diversity Statement: At Greenlight Ride, we firmly believe that diversity is the cornerstone of our strength and success. We are committed to fostering an inclusive environment where every individual, regardless of their background, race, ethnicity, gender, age, religion, sexual orientation, or abilities, is valued, respected, and celebrated.

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Job Title: NEMT Dispatcher
Company: Greenlight Ride
Position Number: R10004
Location: Essex County, NJ | Morris, NJ | Bergen, NJ
Pay: $18 - $20 per hour

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How to Apply: If you meet the requirements and are passionate about making a positive impact in the lives of others, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining Greenlight Ride to jobs@mygreenlightride.com.