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NEMT Dispatcher

At Greenlight Ride, every ride matters—and behind every safe, timely, and smooth transport is a skilled Dispatcher making it happen. As a critical part of our Communications & Logistics team, you’ll ensure our drivers and vehicles are in the right place at the right time to serve our clients with professionalism, care, and reliability.

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Your decisions will directly impact the quality of life for our riders and the success of our field teams. If you're organized, calm under pressure, and committed to excellence, we invite you to join our mission.

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Key Responsibilities

  • Efficiently Dispatch Trips: Use unit hour data and scheduling tools to assign trips in the most effective and timely manner possible.

  • Ensure Full Coverage: Respond to same-day trip requests by leveraging available vehicles and crews to meet demand.

  • Use Technology Intelligently: Operate platforms such as Logis Dispatching, DocsInk Messaging, and ePro Scheduler to manage live dispatch and employee schedules.

  • Monitor and Optimize: Follow move-up plans, direct units to fuel/restock at appropriate times, and minimize end-of-shift delays.

  • Support Field Operations: Communicate clearly with field associates and ensure all time stamps are properly logged; escalate non-compliance to supervisors.

  • Proactive Communication: Notify clients of delays or late arrivals before issues escalate, maintaining transparency and professionalism.

  • Customer Feedback: Log compliments and complaints through ePro Incident Reports to help improve service quality.

  • Coordinate with Fleet: Work closely with the Fleet Department to ensure efficient rotation of vehicles in and out of service.

  • Maintain Professionalism: Uphold courteous, clear communication with clients, crew members, and internal teams at all times.

  • Other Duties as Assigned

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What We’re Looking For

  • High school diploma required; college coursework or equivalent experience preferred

  • Strong communication skills, both written and verbal

  • Excellent organization, critical thinking, and multitasking ability

  • Prior dispatch experience in EMS, NEMT, or transportation preferred

  • Familiarity with Microsoft Office (especially Excel and Word)

  • Ability to interpret reports and performance indicators such as RescueNet (RN) and High Performance Indicators (HPI)

  • Comfortable with technology and quick to learn new tools

  • A calm and positive attitude—even under pressure

  • A team-first mindset and desire to serve others​

  • Reliability, punctuality, and a strong sense of responsibility


Why Join Greenlight Ride: At Greenlight Ride, we are committed to providing accessible, reliable, and compassionate transportation services. As a member of our team, you will be part of a growing company that values diversity, professionalism, and dedication. We offer competitive compensation, ongoing training opportunities, and a supportive work environment where your contributions are recognized and appreciated.

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Diversity Statement: At Greenlight Ride, we firmly believe that diversity is the cornerstone of our strength and success. We are committed to fostering an inclusive environment where every individual, regardless of their background, race, ethnicity, gender, age, religion, sexual orientation, or abilities, is valued, respected, and celebrated.

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Job Title: NEMT Dispatcher
Company: Greenlight Ride
Position Number: R10003
Location: Essex County, NJ | Morris, NJ | Bergen, NJ
Pay: $20 - $23 per hour

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How to Apply: If you meet the requirements and are passionate about making a positive impact in the lives of others, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining Greenlight Ride to jobs@mygreenlightride.com.

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